If you have any concerns or wish to make a complaint, we encourage you to contact the partner, manager, or primary point of contact named in your engagement letter. As they are familiar with your circumstances, many issues can be resolved quickly through clarification, correction, or the provision of additional information.
We aim to deal with all complaints fairly, transparently, and promptly, taking into account the specific circumstances of each case. Our goal is to resolve complaints within four weeks of receipt. If this is not possible, we will keep you informed of the progress and expected timescales.
To help us investigate your complaint efficiently, please provide:
Your full name and contact details
A clear description of the issue or concern
The name(s) of the team member(s) involved
Any relevant supporting documents (where available)
If you would prefer to raise your complaint with someone independent of your usual contact, you may email us directly at:
Your complaint will be reviewed by a senior member of the firm, who will work alongside the relevant team member to ensure a thorough and impartial investigation.
If, after completing our internal complaints process, you remain dissatisfied, you may be entitled to refer your complaint to our relevant professional or regulatory body, depending on the nature of the service provided.
Further details on escalation routes can be provided upon request.
